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Where are your offices located?

We have offices in Canada and China. Our Canadian office provides specialized support for clients in North America.

Are you a manufacturer or trading company?

We are a manufacturer with our own factories in Dongguan and Shenzhen, plus 25+ partner factories, offering a wide range of products.

Can I sell your products in my store or website ?

Yes, we welcome retailers. You can sell our own brand products, "MyPet."

Can I customize my logo, packaging, and product features?

Yes, we offer OEM and ODM services for customization.

When will I receive a quotation?

You will receive a product specification and quotation within 10 hours.

What is your payment method?

We require a 50% deposit via T/T, with the remaining balance paid before shipment. However, we can discuss payment terms depending on the order amount and product details.

What shipping options do you offer?

We offer both air and sea shipping, and will recommend the fastest method for your order.

What is your minimum order quantity (MOQ) and warranty?

We support low MOQ and offer warranties ranging from 1 to 2 years, negotiable per product.

Do you offer a price control system for dealers?

Yes, we have pricing policies in place to protect the interests of our agents and prevent price conflict.

Can we visit your office & factory?

Yes, visits are welcome! If you can’t visit in person, we offer video conferencing to show our operations.

Download Our All-Pet Product Catalog

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